Work

Perceived fairness, accountability and transparency toward ML-based AI service delivery: conceptualization and measurement

Year: 2026

Type: article

Source: Journal of service management

DOI: 10.1108/josm-11-2025-0609

Authors: Oscar (Hengxuan) Chi, Shizhen Jia, Elena Hwirim Jo, Haoran Chris Chu

Institutions: University of Florida, Quinnipiac University

Language: English

Topic: Ethics and Social Impacts of AI

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W7225784356

FWCI:

Cites: 72

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