Work

The Effects of Post-Purchase Evaluation Factors on Online Vs. Offline Customer Complaining Behavior: Implications For Customer Loyalty

Year: 2002

Type: article

Study design: Observational Study

Source: KDI Central Archives (Korea Development Institute)

Authors: Yoon Cheong Cho, Il Im, Roxanne Hiltz, Jerry Fjermestad

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W973898286

FWCI: 3.255

Cites:

Cited by: 97

Related to: 10