Work

Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice

Year: 2006

Type: article

Source: International Journal of Research in Marketing

DOI: 10.1016/j.ijresmar.2006.02.004

Authors: Paul G. Patterson, Elizabeth Cowley, Kriengsin Prasongsukarn

Institutions: UNSW Sydney, The University of Sydney, Assumption University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1966247556

FWCI: 36.43

Cites: 76

Cited by: 561

Related to: 10