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Service experience co-creation: conceptualization, implications, and future research directions

Year: 2015

Type: article

Source: Journal of service management

DOI: 10.1108/josm-12-2014-0323

Authors: Elina Jaakkola, Anu Helkkula, Leena Aarikka-Stenroos

Institutions: University of Turku, Hanken School of Economics

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1991677699

FWCI: 62.02

Cites: 80

Cited by: 424

Related to: 10