Work

Characterising the concept of service experience

Year: 2011

Type: article

Source: Journal of service management

DOI: 10.1108/09564231111136872

Author: Anu Helkkula

Institution: Hanken School of Economics

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2072316373

FWCI: 27.1

Cites: 97

Cited by: 317

Related to: 10