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Effect of social support on customer satisfaction and citizenship behavior in online brand communities: The moderating role of support source

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Year: 2016
Type: article
Source: Journal of Retailing and Consumer Services
DOI: 10.1016/j.jretconser.2016.04.013
Authors: Dong Hong Zhu, Hui Sun, Ya Ping Chang
Institution: Huazhong University of Science and Technology
Language: English

Topic: Digital Marketing and Social Media
Subfield: Marketing
Field: Business, Management and Accounting
Domain: Social Sciences

Open Access status: closed

Funders: National Science Foundation, National Natural Science Foundation of China
Awards: SoLoMo情形下“下一个最佳购物建议”(NBO)对消费者决策的影响机制研究, 在线多媒体协同对购买意愿的影响机理研究---基于广播与交互传播的视角
OpenAlex ID: W2345168163
FWCI: 12.98
Cites: 42
Cited by: 178
Related to: 10
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