Work

Development and validation of a measurement scale for the experience capability construct

Year: 2020

Type: article

Source: Journal of service management

DOI: 10.1108/josm-11-2019-0353

Authors: Frédéric Ponsignon, Jeffery S. Smith, Andi Smart

Institutions: Kedge Business School, Virginia Commonwealth University, University of Exeter

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3036614462

FWCI: 1.748

Cites: 82

Cited by: 22

Related to: 10