Work

Voice of the customer as a tool for service quality analysis in public transport

Year: 2021

Type: article

Study design: Observational Study

Source: The TQM Journal

DOI: 10.1108/tqm-05-2021-0134

Authors: Paula Jach, Jiju Antony, Scott Paul Thomson, Beth Cudney, Sandra Furterer

Institutions: Heriot-Watt University, Maryville University, University of Dayton

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Sustainable cities and communities

Open Access status: closed

OpenAlex ID: W3178439172

FWCI: 1.288

Cites: 42

Cited by: 15

Related to: 10