Work

Self-service technology recovery: the importance of psychological need support

Year: 2023

Type: article

Source: Journal of service management

DOI: 10.1108/josm-12-2021-0464

Authors: Byron W. Keating, Marjan Aslan

Institutions: Queensland University of Technology, University of Canberra

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4362456493

FWCI: 2.156

Cites: 73

Cited by: 14

Related to: 10