The Influence Of Brand Loyalty, Cross-Channel Search, Channel Price Advantage, Channel Satisfaction, Risk Perception On Shopee Channel Selection Intention Channel Selection Intention Shopee (Case Study Of Maybelline Lipstick Products) In Padang City.
Year: 2025
Type: article
Study design: Observational Study
Abstract: This research aims to examine the influence of Brand Loyalty, Cross-Channel Search, Channel Price Advantage, Channel Satisfaction, Perceived Risk on Shopee Channel Selection Intention (Case Study of Maybelline Lipstick Products) in Padang City. Data was collected through online distribution of questionnaires from 300 respondents. The research method used is quantitative with data analysis using Smart PLS and the boostsrap technique. The research results show that (1) Brand Loyalty has an influence on Channel Selection Intention. (2) Cross-Channel Search has no effect on Channel Selection Intention. (3) Channel Satisfaction has no effect on Channel Selection Intention (4) Channel Price Advantage has no effect on Channel Selection Intention. (5) Perceived Risk influences Channel Selection Intention. These findings provide insight into how Brand Loyalty, Cross Channel Searching, Channel Price Advantage, Channel Satisfaction, Perceived Risk influence Channel Selection Intention.
Authors: Annisa Safira Marsal, Mike Yolanda
Institution: State University of Padang
Language: English
Subfield: Marketing
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4410516227