Work

Social customer relationship management factors and business benefits

Year: 2020

Type: article

Study design: Observational Study

Source: International journal of organizational analysis

DOI: 10.1108/ijoa-11-2019-1933

Authors: Sheshadri Chatterjee, Ranjan Chaudhuri, Demetris Vrontis, Alkis Thrassou, Soumya Kanti Ghosh, Sumana Chaudhuri

Institutions: Indian Institute of Technology Kharagpur, Indian Institute of Management Mumbai, University of Nicosia, Durgadevi Saraf Institute of Management Studies

Language: English

Topic: Digital Marketing and Social Media

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3011287487

FWCI: 11.85

Cites: 109

Cited by: 88

Related to: 10