Work

Conceptualizing post-sales relationship management in B2B markets: review, synthesis, and recommendations for future research

Year: 2025

Type: article

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2025.115700

Authors: Clay M. Voorhees, Nicole M. Boylan, Carlos Bauer, Paul W. Fombelle, Mason R. Jenkins

Institutions: University of Alabama, Northeastern University, University of North Carolina at Charlotte

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Marketing Science Institute

OpenAlex ID: W4414778564

FWCI: 5.922

Cites: 76

Cited by: 8

Related to: 10