Get started
Author

James Howard Drew

Observed names: Drew, James H., JAMES H. DREW, James Drew, James H Drew, James H. Drew
Institution: GTE (United States)
OpenAlex ID: A5103706025
A Multistage Model of Customers' Assessments of Service Quality and Value
1991 · Ruth N. Bolton, James H. Drew · Journal of Consumer Research · 3,053
A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes
1991 · Ruth N. Bolton, James H. Drew · Journal of Marketing · 1,451
Linking Customer Satisfaction to Service Operations and Outcomes
1994 · Ruth N. Bolton, James H. Drew · Sage eBooks · 194
Mitigating the effect of service encounters
1992 · Ruth N. Bolton, James H. Drew · Marketing Letters · 127
Modern Data Analysis: A First Course in Applied Statistics
1991 · James H. Drew, Lawrence C. Hamilton · Technometrics · 76
Targeting Customers with Statistical and Data-Mining Techniques
2001 · James H. Drew, D. R. Mani, et al. · Journal of Service Research · 73
Statistics and data mining techniques for lifetime value modeling
1999 · D. R. Mani, James Drew, et al. · ACM SIGKDD Conference on Knowledge Discovery and Data Mining (KDD) · 60
PDF
Factors influencing customers' assessments of service quality and their invocation of a service warranty
1995 · Ruth N Bolton, James H Drew · Advances in services marketing and management · 20
A Study In Business-to-Business Complaining Behavior: Yellow Pages Advertisers
2003 · James H. Drew, D.R. Mani, et al. · The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior · 18
Quality Management for Services: Issues in Using Customer Input
1995 · JAMES H. DREW, CARL A. CASTROGIOVANNI · Quality Engineering · 3
Amalgamation of Statistics and Data Mining Techniques: Explorations in Customer Lifetime Value Modeling
2005 · D. R. Mani, James Drew, et al. · Kluwer Academic Publishers eBooks · 2
Patterns of Customer Exit in a Contract-Based Subscription Service
1999 · James H. Drew, D.R. Mani, et al. · The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior · 2
Factors influencing customers' assessments of service quality and their invocation of a service warranty
1995 · Ruth N. Bolton, James H. Drew · Advances in services marketing and management · 2
H. Keith Hunt: Inclusiveness and Leadership
2022 · Drew, James H. · The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
PDF
The Customer Satisfaction Feedback Loop for Local Telephone Service
2022 · Drew, James H., Bolton, Ruth N. · The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
Using Customer Satisfaction Data to Improve Service Operations
2022 · Drew, James H. · The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
Customer Satisfaction and the Prediction of Behavior in a Hypothetical Context
2022 · Drew, James H., Bronkhorst, Tina M. · The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
Personnel Productivity Indices
2012 · James Howard Drew, Hui Liu · PsycEXTRA Dataset
Managing home and network storage of television recordings
2011 · Raymond Sweha, Donald E. Smith, et al. · International Workshop on Network and Operating Systems Support for Digital Audio and Video (NOSSDAV)
Predicting Resource Usage for Capital Efficient Marketing
2011 · D. R. Mani, Andrew L. Betz, et al. · IGI Global eBooks
Predicting Resource Usage for Capital Efficient Marketing
2009 · D. R. Mani, Andrew L. Betz, et al. · IGI Global eBooks
Predicting Resource Usage for Capital Efficient Marketing
2005 · D. R. Mani, Andrew L. Betz, et al. · IGI Global eBooks
Estimating business targets
2001 · Piew Datta, James H. Drew, et al. · ACM SIGKDD Conference on Knowledge Discovery and Data Mining (KDD)
Reference and Memory in Customer Satisfaction Studies
1998 · James H. Drew · The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
Linking customer intelligence to service operations: Exploiting the connection at GTE
1995 · James H Drew, Ruth N Bolton · Advances in services marketing and management
Works count: 33
Citation count: 5,081
H-index: 9
I10-index: 9
Year
Topic
Type